Shipping policy

Shipping Policy

Thank you for visiting and shopping at "HampaWellness.in". Following are the terms and conditions that constitute our Shipping Policy:

• Hampa Wellness provides FREE Shipping for all domestic orders above the value of Rs 499. For orders below Rs 499, a fixed shipping charge of Rs 50 will apply.
• All orders are processed within a maximum of 2-3 business days of confirmation of order. Orders will not be shipped or delivered on weekends or public holidays. From the point the order is dispatched, your order will be delivered to you within a maximum of 7-10 working days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will inform you of the delay immediately and work to get your consignment to you as soon as possible.
• com does ship internationally. The rate charged for the shipping of the order is based on the weight of the products, and the delivery location. Before the final checkout, the customer will be shown what the cost of shipping will be, and the customer will have a chance to not place the order if they decide not to.
• You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s) and the website tracking link. The tracking number will be active within 24 hours.
• Cash on Delivery service is available in a limited service area. We are always working to expand our deliverable area, however in the case where the customers PIN Code is out of our delivery partners’ serviceable area, HampaWellness.in will be able to ship the consignment only on a pre-paid basis via the best alternative option available.
• com via its courier partners will deliver to the recipient at the address indicated at the time of checkout, or to someone other than the person or entity named at the time of checkout having apparent authority to accept the shipment in the name and on behalf of the recipient. There is no obligation to deliver a shipment to the recipient personally and the courier partner may deliver to someone other than the person named at the time of checkout.
• In the rare case, there may be a delay in delivery of your consignment due to floods/ heavy rains/ natural calamity/ national bandh/ Lockdown/ election dates/ curfews/traffic restrict the delivery of the order
• com is not responsible for any extra customs, octroi and taxes that are applied to your order which is dependent upon the State/Constituency to which the shipment must be delivered. All fees imposed after shipping are responsibility of the customer.
• If you received your order damaged, please contact us within 48 hours of receiving the delivery to file a claim. Please save all packaging materials and damaged goods before filing a claim.
• The proof of delivery or other alternate documentation evidencing delivery of the shipment will be furnished provided a request in that behalf is made within 90 days of booking of the shipment
• A shipment shall be considered to be undeliverable if
  • the recipient's address is incomplete, illegible, incorrect or cannot be located,
  • the recipient fails or refuses to accept delivery or sign or pay for delivery of any shipment
  • the shipment would likely cause damage or delay to other shipments or goods, or injury to persons,
  • the shipment is detained or otherwise unable to clear local or State boundaries,
  • A recipient of a Cash on Delivery (COD) shipment fails or refuses on such delivery to pay the COD amount.
• From time to time there may be information on the site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.
• Hampa deeply cares for the environment, and hence use only recyclable and reusable packaging materials. We request your support in reusing and recycling all the packaging material.
• In case the customer wants to change the delivery address after confirmation of the order, we would levy a charge of Rs 50 for the same.
• Our courier partner will make a maximum of three attempts to deliver the consignment and after which the consignment will be deemed rejected.